Pump not turning on (sometimes)

Did your new VII work fine initially but have an in warranty (year one) problem later. Post here for advice. Later report on your fix. Posted photos documenting repairs are encouraged.
Post Reply
scot
Macchiato
Posts: 36
Joined: Sat Dec 30, 2006 9:46 am

Pump not turning on (sometimes)

Post by scot »

I have had an issue for a long while (say last summer) where randomly if I hit the either of the buttons to pull a shot, I hear the click of the solenoid opening the water flow valve, but the motor doesn't run (water does flow though, however very slowly). Hit the button again to shut it of and again to start it (and maybe repeat) then the motor starts. Flow is fine and everything looks great. This also happens randomly when the boiler needs to refill.

There was another post in here about a similar sounding issue but I the videos have gone down so I can't compare directly.

Any ideas?

Am i up for a new motor? Unfortunately I might have to move this to the out of warrantee section but there is more traffic here for now :(
JohnB

Post by JohnB »

Possibly you have a loose or dirty electrical connection??
Bushrod

Post by Bushrod »

Hmm. Mine was doing this once in a while. I purchased in Jan 2008. It hasn't done it for a couple weeks though.
scot
Macchiato
Posts: 36
Joined: Sat Dec 30, 2006 9:46 am

Post by scot »

Wouldn't doubt a dirty connection, but the question is where. The main button is obviously working since the solenoid is opening. Thats where I am a bit confused.
JohnB

Post by JohnB »

You'd have to look at a wiring diagram. Have you run the problem by the service guys at CC? Might save you a lot of time.
bbqnut

Post by bbqnut »

I had a similar issue, but my pump would always "run", meaning I could hear it, but when it failed, no water would come out.

Turned out to be a faulty pump that had leaked for who knows how long. Jason promptly sent me a new pump, and that was that.

I would get with Jason on email and/or phone, and he will get you taken care of.
scot
Macchiato
Posts: 36
Joined: Sat Dec 30, 2006 9:46 am

Post by scot »

I haven't had a chance to call yet, been out of town. Got back and of course tried to pull another shot. Nothing. Crap.

Ten tries later and out came my luscious brown goo :) Yum.

So this morning, based on inspiration (ie turkish coffee) I decided to pull the pump off to see if it was leaking. Easy job, two compression fittings and a metal band later and it was galled in place. A couple taps later and off it popped. Inside looked clean and dry. Spinning the pump by hand and it felt "ok". Plugged in the unit and hit the shot button, motor spun. Did it ten times in a row, spun up every single time.

Over to the sink and poured out the pump, spun it by hand, poured it out. Put water in backwards (and spun backwards of course). Some "stuff" came out. Didn't really look like metal shavings but maybe. VERY small specs of black, flushed it a bunch. Put it back on the machine without water, turned the pump on and it spun no problem. Tried a number of times, yep spins free. So I put the metal band back on and then put on the water. Turned everything up and.. nothing. Doh.. wait the metal band wasn't evenly on so it was actually pushing the pump off center, which would torque the rod from the motor. Replace the band correctly and now it spins each and every time I hit the button.

Did I "fix" it? Not sure, i'll give it a couple days before I come to that conclusion.
Pete

Post by Pete »

I had a "me too" on this problem. It started last week and got progressively worse over three days. Either single or double shot buttons, and when the pump didn't run to fill the steam boiler both boilers would shut down and I'd get the evil blinking red light with all others off. Thanks to scot for directing me to the pump. I pulled it found no debris in it but found it hard to turn by hand. I dribbled some mineral oil around the shaft and spun it with my portable drill. Five days now with no lock ups.
bbqnut

Post by bbqnut »

I smell a problem with some Fluid-O-Tech pumps...

:cry:
Niko

Post by Niko »

There may be a bad batch of apples out there.
milnerb1

Re:

Post by milnerb1 »

This issue has started happening with my machine. The pump seems to intermittantly delay coming on. It occassionally happens when pulling a shot or when the boiler needs to refill.

Has anybody found a definitive cause for this issue?
Niko

Re: Pump not turning on (sometimes)

Post by Niko »

You can try removing the pump to see if there's any build up of anything in there.
The pump is much easier to remove than you think, just get a very long philips screwdriver and reach down from the top of the machine to loosen the screw holding the collar around the ring (on the connection holding the pump onto the motor). Of course you'll need to remove the top and front panels but it's really simple and it allows you to take a quick peek. You can move the pump just enough to see what's in there, look for corrosion or any kind of build up.
scully

Re: Pump not turning on (sometimes)

Post by scully »

We just replaced our pump 5 days ago because it wasn't coming on at all, but the motor would spin fine when the old pump was not connected. now, 5 days later, the new pump is sometimes not turning on. did anyone figure out if it's a problem with the type of pump, electrical issue, etc?
Niko

Re: Pump not turning on (sometimes)

Post by Niko »

Did you get the same exact pump? - Fuid-o-tech, or something like that, people always talk up how good Procon pumps are but I think Fluis-o-Tech owns them. I don't mean this in the slang term "owned" as in better but literally that company owns the former :grin:
Maybe it's a sticking valve that's creating the current problem...
did you try running some cleaning detergent to clean out some possible built up coffee oils in the pipes?
scully

Re: Pump not turning on (sometimes)

Post by scully »

yes, we got the exact same pump (fluid-o-tech) and it worked flawlessly for the first 3 1/2 days. i was thinking of detergent, but had done a straight water backflush a few shots before the problem started happening, so i was a little gunshy about doing anything else. maybe i'll try some cafiza. i was just hoping someone had had a revelation re this subject and just hadn't posted it.
Niko

Re: Pump not turning on (sometimes)

Post by Niko »

I was having valve problems several months ago that seemed to go away after a massive cafiza session. Of course too much Cafiza can be a bad thing too, just be careful and use the small recommended amount for backflushing. Hopefully this will clear things up. It wouldn't surprise me if it's a minor problem since the machine did sit idle for a long period of time (I assume).
milnerb1

Re: Pump not turning on (sometimes)

Post by milnerb1 »

scully wrote:We just replaced our pump 5 days ago because it wasn't coming on at all, but the motor would spin fine when the old pump was not connected. now, 5 days later, the new pump is sometimes not turning on. did anyone figure out if it's a problem with the type of pump, electrical issue, etc?
u

I called Roger at Chriscoffee and he instructed me to remove the brass pump by unscrewing the collar with a phillips.

On my machine, you simply unplug, and take out the front panel. Then reach up from under the machine to unscrew the collar. Once loosened, the brass pump will break free from the motor.

Plug in the machine and engage the grouphead 10 times to make sure that the motor responds every time.

Then try to turn the shaft on the pump. It should be relatively easy to turn with fingers.

If not, then you may need a new pump.

If there is debris in the pump, you may be able to clean it out in the sink.
scully

Re: Pump not turning on (sometimes)

Post by scully »

are you having this issue also?
we did all that and bought a new pump, but it is doing it sometimes even with the new pump. i backflushed with cafiza and that sort of helped for a bit. we're resigned to live with it until after the holidays when we can pay someone to take a look :p
User avatar
chas
Vivaldi Dreamer
Posts: 3044
Joined: Wed Jun 02, 2004 11:52 pm
Location: Central Maryland
Contact:

Re: Pump not turning on (sometimes)

Post by chas »

There's always the possibility that you got a bad pump to replace your original pump with, but that is on the low side probability wise.

What I would try first - assuming you have at least a cheap voltmeter - is to verify when you see the problem that you are getting voltage at the pump motor. If not then you could have a bad wire or connection between the switch and the motor or a bad switch. If you always have voltage at the motor when the pump is not coming on then the next thing to do is disconnect the pump from the motor and test just the motor and ensure that it is not binding.
Chas
LM GS/3 & LaSpaziale Dream v 1.25 (US 120V)
Mazzer Kony E, Customized Rocky
Hottop P/B
aptosca

Re: Pump not turning on (sometimes)

Post by aptosca »

Blah. I won/lost this lottery last week. Sounds like exactly what's happening to my early 2007 VII. It started out intermittently but is becoming more frequent.
User avatar
chas
Vivaldi Dreamer
Posts: 3044
Joined: Wed Jun 02, 2004 11:52 pm
Location: Central Maryland
Contact:

Re: Pump not turning on (sometimes)

Post by chas »

There's always a chance that one of the switches is going bad but this is easy to check since you have both a one-cup and a two cup button. If only one is doing it then that switch is probably going bad. However, if both buttons exhibit intermittent pump turn on, then it is something else.
Chas
LM GS/3 & LaSpaziale Dream v 1.25 (US 120V)
Mazzer Kony E, Customized Rocky
Hottop P/B
aptosca

Re: Pump not turning on (sometimes)

Post by aptosca »

Yeah. Don't think it's the switches because I can hear the solenoid click. And it happens, less obviously, when the boiler wants to refill, too, I think. I think I hear the solenoid click in that case too, but don't hear the motor/pump (though I'm less sure because it does that when it wants.)
aptosca

Re: Pump not turning on (sometimes)

Post by aptosca »

Definitely has damp gunk between the pump and the motor. Is that a definitive diagnosis of bad pump?
User avatar
chas
Vivaldi Dreamer
Posts: 3044
Joined: Wed Jun 02, 2004 11:52 pm
Location: Central Maryland
Contact:

Re: Pump not turning on (sometimes)

Post by chas »

Yes, it sounds like you're one of a growing number of V1/V2 owners with a pump seal failure.
Chas
LM GS/3 & LaSpaziale Dream v 1.25 (US 120V)
Mazzer Kony E, Customized Rocky
Hottop P/B
JohnB

Re: Pump not turning on (sometimes)

Post by JohnB »

I'm guessing that most if not all of these bearing failure/leaking pumps started out just like mine 12-14 months earlier with minor weeping & could have been fixed in warranty before they got ugly. I think that adding a small section to the website or posting some type of sticky on the forum advising new owners to check this area before the 1 year warranty is up would be a good idea.
aptosca

Re: Pump not turning on (sometimes)

Post by aptosca »

I had a similar idea.

I was also thinking we could have (if we don't already?) something along the lines of a yearly maintenance parts and labor (I was even thinking Chris could package it with a bit a of a discount and/or reduced/free shipping if it doesn't hit $50).

I know I need new water cartridges (and since I only need them once a year, it doesn't seem worth the hassle of going elsewhere, particularly if I need group gaskets, which I do, which I figure I'd get through Chris.) Anything else? I don't actually go through Cafiza fast enough to need a new container of it.

Anything else?
User avatar
chas
Vivaldi Dreamer
Posts: 3044
Joined: Wed Jun 02, 2004 11:52 pm
Location: Central Maryland
Contact:

Re: Pump not turning on (sometimes)

Post by chas »

Did you have to remove your motor and pump together to be able to separate the two? They change certain design elements from time to time so I am wondering if this has been easier for some folks than it was for me. In my case there is a collar that holds the two together which is secured by a long Phillips screw. Unfortunately the screw head was pointing up and there was no way I could get at it without removing both. However, when I reassembled things, I rotated that collar 180degrees. In the future that should allow me to remove the pump for inspection much more easily.
Chas
LM GS/3 & LaSpaziale Dream v 1.25 (US 120V)
Mazzer Kony E, Customized Rocky
Hottop P/B
aptosca

Re: Pump not turning on (sometimes)

Post by aptosca »

I was able to unscrew the collar. It was set at the same orientation you mention but I do have a really stubby screwdriver that I was able to get in there. And I do mean really stubby; I have several of these and only one was stubby enough to get in there with clearance.

My screw was slotted not Philips, though.

I also rotated flipped and rotated the collar when I put it back, making it easier to get at. I haven't replaced the pump yet, but I've reassembled things so I can keep making something while I go through the diagnosis/repair process. It's been intermittent for me, though with increasing frequency. Hasn't happened since I reassembled, though.
User avatar
chas
Vivaldi Dreamer
Posts: 3044
Joined: Wed Jun 02, 2004 11:52 pm
Location: Central Maryland
Contact:

Re: Pump not turning on (sometimes)

Post by chas »

aptosca wrote: My screw was slotted not Philips, though.
Actually the screw on mine was one of those where you can use either a slotted or a phillips screwdriver.
Chas
LM GS/3 & LaSpaziale Dream v 1.25 (US 120V)
Mazzer Kony E, Customized Rocky
Hottop P/B
aptosca

Re: Pump not turning on (sometimes)

Post by aptosca »

Now that you mention it, mine might have been, too. Visibility was pretty limited when I started and now that I think of it, I might not have noticed when I had it out.
JohnB

Re: Pump not turning on (sometimes)

Post by JohnB »

The screw head on mine was facing down so I was easily able to come up from underneath. Yet another advantage of the Supermodel legs! If anyone replaces their pump before I do how about opening it up & posting some pics? Alternatively if you don't want to deal with it mail it to me & I'll do it.
Niko

Re: Pump not turning on (sometimes)

Post by Niko »

The screw on mine was facing up and it was really easy to access with a long-ass Philips screwdriver.
The pump and area where it meets the motor looked pristine like Chas'
The VII out here is OK so far after two years.
I have yet to check the old S1.
scot
Macchiato
Posts: 36
Joined: Sat Dec 30, 2006 9:46 am

Re: Pump not turning on (sometimes)

Post by scot »

After a year and some my pump is still flawless after pulling it and doing my work. I think this is just an issue where they didnt lubricate enough (thats always a problem!) from the factory. Take it apart and put some food safe lubricant in there. Spin it around, put more in, spin it some more, put more in.

Don't keep trying when the motor cant spin, that will eventually burn it out.
JohnB

Re: Pump not turning on (sometimes)

Post by JohnB »

scot wrote:After a year and some my pump is still flawless after pulling it and doing my work. I think this is just an issue where they didnt lubricate enough (thats always a problem!) from the factory. Take it apart and put some food safe lubricant in there. Spin it around, put more in, spin it some more, put more in.

Don't keep trying when the motor cant spin, that will eventually burn it out.
What are you lubing? The pump shaft? Motor bearing?
scot
Macchiato
Posts: 36
Joined: Sat Dec 30, 2006 9:46 am

Re: Pump not turning on (sometimes)

Post by scot »

the surface between the pump and the housing (basically spray or otherwise put lube in every crevice where movement occurs. Not the shaft where it slides into the motor though, that should remain dry. My guess is that the pump is not being perfectly held by the bearings, or that the bearings themselves are slightly binding up. A bit of extra lubrication on all of the walls in the pump itself overcomes that issue.
JohnB

Re: Pump not turning on (sometimes)

Post by JohnB »

So you removed the pump cover & sprayed lube inside where the impellers are??
scot
Macchiato
Posts: 36
Joined: Sat Dec 30, 2006 9:46 am

Re: Pump not turning on (sometimes)

Post by scot »

Yep, first I cleaned it all out pretty well, finding some "stuff" in there but it didn't solve the problem. Then the second time I pulled it apart I sprayed some food save silicone lubricant in every opening I could find, spun it around, more lube. Spin a bunch more, lube. Repeat for a while. VERY small amounts each time.

I have had no issues since.
shinto
Latte
Posts: 11
Joined: Thu Mar 13, 2008 3:25 am
Location: Israel

Re: Pump not turning on (sometimes)

Post by shinto »

some pictures would be nice here, I'm having issues with my pump not coming on to refill the hot water boiler and is hard to turn by hand,If lubing the parts is a solution I would love to know how to do it :grin:
Shinto
La Spaziale S1 V1 with man preinfusion
Mazzer Mini manual
User avatar
chas
Vivaldi Dreamer
Posts: 3044
Joined: Wed Jun 02, 2004 11:52 pm
Location: Central Maryland
Contact:

Re: Pump not turning on (sometimes)

Post by chas »

It's already been done. You just need to find the right thread.

viewtopic.php?f=28&t=486
Chas
LM GS/3 & LaSpaziale Dream v 1.25 (US 120V)
Mazzer Kony E, Customized Rocky
Hottop P/B
shinto
Latte
Posts: 11
Joined: Thu Mar 13, 2008 3:25 am
Location: Israel

Re: Pump not turning on (sometimes)

Post by shinto »

Thanks chaz, my pump problem solved by removing the water pressure reducer I recently added , once I removed it the pump started to function as normal.
I added the water pressure reducer to solve a dripping issue I had from the expansion valve (i'm not sure this was solved)
Shinto
La Spaziale S1 V1 with man preinfusion
Mazzer Mini manual
mmg
Macchiato
Posts: 44
Joined: Mon Oct 12, 2020 11:41 am
Location: ca

Re: Pump not turning on (sometimes)

Post by mmg »

I apologize for resurrecting the dead...
My pump today did not turn on a couple times, so I am of course thinking the worst.
The one thing that seems a little weird is that the failures reported here seemed to happen within the first couple of years, while my machine is 14 years old.
From here I understand that if I see anything inside (gunk or water), that translates to a new pump, plus possibly a new motor (or bearing for it).
I suppose no one has been able to go to the root and fix the two. The linked thread talks about replacing the bearing, but that is after replacing the pump.
Post Reply

Return to “VII In Warranty Problems”