20 21 solid red blocking error

Did your new Mini work fine initially but have an in warranty (year one) problem later. Post here for advice. Later report on your fix. Posted photos documenting repairs are encouraged.
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dcupstateny
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Joined: Mon Mar 10, 2014 8:15 pm
Location: Rochester, NY

20 21 solid red blocking error

Postby dcupstateny » Wed Feb 04, 2015 1:42 pm

This occurred the middle of last week. The machine was purchased new in March, 2014. Called Chris Coffee Service and spoke with Tim Coffee. He suspected that it was a bad group temp probe, and sent one out via USPS "priority mail". Installed yesterday, problem solved. As usual, great service from CCS ... thanks Tim!
Ciao,
Dave
Mini Vivaldi II, La Pavoni EPC 8
Pharos, Lido 1, Mazzer Mini E, Type B

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chas
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Re: 20 21 solid red blocking error

Postby chas » Wed Feb 04, 2015 6:34 pm

More of those temperature sensors fail than any other part on these machines. At least you were still in the two year warranty period. I think it's Tim Coffey, but close enough :grin:
Chas
LM GS/3 & LaSpaziale Dream v 1.19 (US 120V)
Mazzer Kony E, Customized Rocky
Hottop P/B

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dcupstateny
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Joined: Mon Mar 10, 2014 8:15 pm
Location: Rochester, NY

Re: 20 21 solid red blocking error

Postby dcupstateny » Thu Feb 05, 2015 10:36 am

chas wrote:More of those temperature sensors fail than any other part on these machines. At least you were still in the two year warranty period. I think it's Tim Coffey, but close enough :grin:


Thanks for the correction chas. I guess I had "coffee" on my mind when I wrote it ;-)
Ciao,
Dave
Mini Vivaldi II, La Pavoni EPC 8
Pharos, Lido 1, Mazzer Mini E, Type B

Chura
Macchiatto
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Location: Israel

Re: 20 21 solid red blocking error

Postby Chura » Thu Feb 05, 2015 5:07 pm

I never got it. This machines are built for industrial use (we use them at home but still) with top quality parts.
How come the break more often then the entry level machine ?
never had my Silvia to fail, and actually, never seen Gaggia or any other entry level fail (considering scale out)

But, Happy that you got the replacement under warranty.
:(


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